We aim to giving you best service & support in every aspect of your experience with Positio-Pro products.
Not only we help you to select the correct product according to your application, but also provide technical support and assistance in ordering, delivery, return and repair issues.
Our warranty conditions are as below.
WARRANTY
Position-Pro Tech. warrants its products to be free from defects caused by faulty materials or poor workmanship for a minimum period of one year from the date of shipment from Position-Pro Tech.
This warranty does not cover defects or damages caused by service or repair performed by anyone other than Position-Pro Tech. Do not attempt to open covers or housings where fasteners have been sealed. Position-Pro Tech’s liability is limited to replacing, repairing or issuing credit at its option, for any products which are returned by the original purchaser during the warranty period.
Position-Pro Tech makes no warranty that its products are fit for the use or purpose to which they may be put by the buyer, whether or not such use or purpose has been disclosed to Position-Pro Tech in specifications or drawings previously or subsequently provided, or whether or not Position-Pro Tech’s products are specifically designed and/or manufactured for the buyer’s use or purpose.
Position-Pro Tech’s liability on any claim for loss or damage arising out of the sale, resale or use of any of its products shall in no event exceed the selling price of the unit.
Position-Pro Tech’s warranty covers only products manufactured by Position-Pro Tech. Products used in conjunction withPosition-Pro Tech’s products but supplied by another manufacturer; such as Motors’ tachometer and overspeed switches, are covered by original manufacturer’s warranty.
Return Products Procedure:
No products may be returned, whether in warranty or out of warranty, without first obtaining approval from Position-Pro Tech. Any returned product (s) must be accompanied by a return authorization number. Products must be returned, prepaid, to Position-Pro Tech. The status of any product returned later than (3) days after the issuance of a return authorization number will be subject to review.
Returned Product Warranty Determination
After Position-Pro Tech’s examination, warranty or out-of-warranty status will be determined. If upon examination a warranted defect exists, then the product (s) will be repaired at no charge and shipped, prepaid, back to the buyer.
Return Product Non-Warranty Determination
After Position-Pro Tech’s examination, the buyer shall be notified of the repair cost. At such time the buyer must issue a valid purchase order to cover the cost of the repair, or authorize the product (s) to be shipped back as is, at the buyer’s expense. Failure to obtain a purchase order number or approval within (30) days of the notification will result in the product(s) being returned as is, at the buyer’s expense.
Rush Service
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-warranty status, the buyer must issue a valid purchase order to cover the added rush cost service. Rush service is subject to Position-Pro Tech’s’ approval.